- Flooding on a road or footpath - call Herefordshire Concil on 01432 261800
- Flooding from a burst water main or sewer flooding - call Welsh Water on 0800 085 3968 (24-hour service) or Severn Trent Water on 0800 783 4444 (24-hour service)
- Flooding to your property from river or groundwater flooding - call the Environment Agency Floodline on 0345 988 1188 (24-hour service)
- Flooding to your property from an ordinary watercourse (such as a stream, drain, ditch or brook) - call Herefordshire Council on 01432 261800. Any information you give Herefordshire Council may be shared with other organisations to help prevent and improve the response to flooding in the county
We thought it might be helpful for you to have a checklist of the numbers to call if your community need support over the Winter months. If your community experiences loss of power, each household should report it to National Grid (Western Power), so that there is a clear picture of who is without power - this is especially important in rural communities. This can be done by calling 105.
In an emergency or if someone is in immediate danger, always call 999.
Power cut: Call 105 https://www.powercut105.com/
BT phone line issues: https://downdetector.co.uk/status/bt-british-telecom/
Gas leak: 0800 111 999 https://www.wwutilities.co.uk/services/smell-gas/
Severn Trent water: 0800 783 4444 https://www.stwater.co.uk/in-my-area/check-my-area/
Report a tree down, flooded road or highway obstruction- BBLP : 01432 261800
Flood alerts: Floodline 0345 988 1188. Sign up to get Flood Warnings from gov.uk by phone, email or text message. If you live by a river or stream, keep a watch on current and expected water levels. You can see the actual water levels at different locations in the county
More information and advice can be found here: www.herefordshire.gov.uk/storm.
Finally, some tips from National Grid on how you can prepare in case of a power cut:
1. Keep our telephone number handy or save it in your mobile phone (105 or 0800 6783 105) so that you can report a power cut or call for information and advice.
2. Keep a battery/solar charger handy so that you can recharge your smart phone or tablet and follow updates on social media, our online power cut map or Power Cut Reporter app.
3. Keep your freezer shut – depending on the type of freezer you have, the contents could stay frozen for up to 12 hours.
4. Check that you have a phone available that will work in a power cut – digital or cordless ones may not work.
5. Have things like a torch or lantern ready (it is best not to use candles or paraffin lights).
6. Protect sensitive electrical equipment such as computers with a surge protector plug.
7.If you have a mains-operated stair lift, check to see if there is a manual release handle that can be used to return it safely to ground level if it stops working
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